TLE TRAINING COURSE: COMMUNICATION SKILLS AND CUSTOMER CARE

Communication skills and customer service are one of the essential and important skills for service people. A good style, confident attitude and mature communication skills will bring good results to a successful dialogue.

Therefore, Thang Long Elevator Equipment Group always pay attention and focus on soft skills for employees in the whole Group. Accordingly, from the North to the South, the Group has held training courses on communication skills and customer care, thus helping employees to have more knowledge and soft skills.

The courses "communication skills training - customer care" are held throughout from north to south

Use the "Learning by doing" method at the right time to adjust the behavior and create habits in the classroom, so staff do not feel bored and always interested in the lesson.Along with that, the high level of interactivity: group discussions, direct exercise of situational exercises, activity and role play encouraged people to exchange more.

"Learning by doing" - adjusting the behavior, habits right in the course of study together with the topic, group discussions have made the classroom more exciting.

The training provided staff with a thorough understanding of communication skills in dealing with clients and, in the course of the course, provided hypothetical situations for the trainees to practice. Develop a "win - win" goal to build trust, develop and maintain long - term relationships with partners.

Along with the practical exercises and case studies to help the interaction is pushed higher, staff from there is also easier to learn lessons.

At the end of the course, the staff members devoted all their hard work and made good use of the knowledge they have learned throughout the course, namely the most basic knowledge and skills in communication and take care of customers, understand and apply the knowledge and skills in communication and customer care, master the importance of customer care so that it can offer the best solutions. to keep them.

Exercises...

...soft skills, posture, standing, smiling, speaking in the process of communication...

...or the small awards also help the classroom atmosphere more exciting, exciting

A very interesting and interesting course, the training course on communication skills and customer care from North to South of Thang Long Elevator Equipment Group is a necessary and timely activity and also a The Board of Directors is in charge of developing the capacity and assisting the employees to work more professionally.